Senior Property Manager – Residential Guide - Hire or get hired
Your complete guide to the Senior Property Manager – Residential Role: Duties, salary & hiring tips
Purpose of the Senior Property Manager – Residential
The Senior Property Manager manages a high-volume residential portfolio independently, ensuring efficient operations, tenant management, and landlord satisfaction.
Senior Property Manager – Residential's duties and responsibilities
• Portfolio Management:
Oversee residential property operations including leasing, inspections, and maintenance.
• Tenant and Landlord Liaison:
Handle communication, conflict resolution, and tenancy issues.
• Lease Administration:
Manage renewals, rent increases, and bond processes.
• Trust Accounting:
Oversee rent collection, arrears, and invoice approvals.
• Compliance:
Ensure properties meet legislative requirements and agency standards.
Oversee residential property operations including leasing, inspections, and maintenance.
• Tenant and Landlord Liaison:
Handle communication, conflict resolution, and tenancy issues.
• Lease Administration:
Manage renewals, rent increases, and bond processes.
• Trust Accounting:
Oversee rent collection, arrears, and invoice approvals.
• Compliance:
Ensure properties meet legislative requirements and agency standards.
Requirements and qualifications for a Senior Property Manager – Residential
• 3–5 years’ experience in residential property management
• Strong organisational and client communication skills
• Trust account and lease documentation knowledge
• Ability to manage a large portfolio independently
• Real estate certificate or licence
• Strong organisational and client communication skills
• Trust account and lease documentation knowledge
• Ability to manage a large portfolio independently
• Real estate certificate or licence
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
