Retail Centre Manager Guide - Hire or get hired
Your complete guide to the Retail Centre Manager Role: Duties, salary & hiring tips
Purpose of the Retail Centre Manager
The Retail Centre Manager oversees daily operations, leasing, marketing, and tenant relations within a retail shopping centre to ensure commercial success and tenant satisfaction.
Retail Centre Manager's duties and responsibilities
• Operations:
Manage cleaning, security, maintenance, and contractor performance.
• Leasing:
Support lease renewals, vacancy reduction, and tenancy mix.
• Marketing:
Coordinate centre promotions and community events.
• Financials:
Oversee budgets, outgoings, and reporting.
• Stakeholder Engagement:
Liaise with tenants, owners, and local authorities.
Manage cleaning, security, maintenance, and contractor performance.
• Leasing:
Support lease renewals, vacancy reduction, and tenancy mix.
• Marketing:
Coordinate centre promotions and community events.
• Financials:
Oversee budgets, outgoings, and reporting.
• Stakeholder Engagement:
Liaise with tenants, owners, and local authorities.
Requirements and qualifications for a Retail Centre Manager
• 5+ years’ experience in retail or property centre management
• Strong knowledge of retail leasing and centre operations
• Excellent communication and stakeholder skills
• Budget and contractor management experience
• Relevant qualifications in property, retail, or facilities management
• Strong knowledge of retail leasing and centre operations
• Excellent communication and stakeholder skills
• Budget and contractor management experience
• Relevant qualifications in property, retail, or facilities management
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
