Concierge Guide - Hire or get hired
Your complete guide to the Concierge Role: Duties, salary & hiring tips
Purpose of the Concierge
The Concierge provides front-of-house service and support, creating a welcoming and professional environment for clients, visitors, and employees while assisting with administrative and hospitality tasks.
Concierge's duties and responsibilities
• Client Welcome:
Greet visitors and assist with check-ins and directions.
• Service Coordination:
Manage bookings for meeting rooms and hospitality services.
• Facility Oversight:
Ensure lobby and reception areas are clean and presentable.
• Support:
Assist with event coordination and building access logistics.
• Communication:
Handle enquiries and liaise with building management or vendors.
Greet visitors and assist with check-ins and directions.
• Service Coordination:
Manage bookings for meeting rooms and hospitality services.
• Facility Oversight:
Ensure lobby and reception areas are clean and presentable.
• Support:
Assist with event coordination and building access logistics.
• Communication:
Handle enquiries and liaise with building management or vendors.
Requirements and qualifications for a Concierge
• Excellent customer service and presentation
• Experience in hospitality, reception, or front-of-house roles
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficient in basic administrative and scheduling systems
• Experience in hospitality, reception, or front-of-house roles
• Strong communication and interpersonal skills
• Ability to multitask and remain calm under pressure
• Proficient in basic administrative and scheduling systems
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