Assistant Property Manager – Residential Guide - Hire or get hired
Your complete guide to the Assistant Property Manager – Residential Role: Duties, salary & hiring tips
Purpose of the Assistant Property Manager – Residential
The Assistant Property Manager supports the property management team by handling tenancy queries, documentation, and maintenance coordination to ensure efficient operations.
Assistant Property Manager – Residential's duties and responsibilities
• Tenant Support:
Respond to maintenance requests and general enquiries.
• Lease Admin:
Assist with lease renewals, applications, and documentation.
• Inspections:
Help organise and attend routine inspections and entry reports.
• Trust Account Support:
Record rent payments and assist with arrears management.
• Team Assistance:
Provide admin and organisational support to property managers.
Respond to maintenance requests and general enquiries.
• Lease Admin:
Assist with lease renewals, applications, and documentation.
• Inspections:
Help organise and attend routine inspections and entry reports.
• Trust Account Support:
Record rent payments and assist with arrears management.
• Team Assistance:
Provide admin and organisational support to property managers.
Requirements and qualifications for a Assistant Property Manager – Residential
• 6–12 months experience in property support or leasing
• Strong customer service and admin skills
• Proficiency in Microsoft Office and property software
• Understanding of residential tenancy legislation
• Real estate certificate or willingness to obtain
• Strong customer service and admin skills
• Proficiency in Microsoft Office and property software
• Understanding of residential tenancy legislation
• Real estate certificate or willingness to obtain
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Property Market Update
The property and real estate industry continues to grapple with talent shortages, particularly in commercial and residential property management, as well as facilities and operations management. The hiring landscape has shifted slightly over the past year, with a notable decline in demand for administrative and accounts managers. Employers remain open to upskilling candidates, with 64% willing to train high-quality hires lacking industry-specific experience if they align with company culture. However, the challenge persists, with 23% of employers struggling to hire commercial property managers and 20% facing difficulties filling residential property management roles.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
The demand for flexibility and benefits has also evolved. Bonuses and remote work options are now the most commonly offered benefits, each provided by 56% of employers, while career development training has seen a decline, with only 36% of companies prioritising it compared to 54% last year. AI and automation are emerging as key drivers in property management, with virtual property tours (33%) and AI-assisted workflow automation (31%) gaining traction. As the market adjusts to evolving workforce expectations and technological advancements, businesses must balance competitive salaries, upskilling initiatives, and automation to attract and retain top talent.
