Administration Manager Guide - Hire or get hired
Your complete guide to the Administration Manager Role: Duties, salary & hiring tips
Purpose of the Administration Manager
The Administration Manager leads and coordinates administrative functions across the business, ensuring operational efficiency, policy compliance, and support for senior leadership.
Administration Manager's duties and responsibilities
• Team Leadership:
Supervise admin staff and coordinate workflow.
• Process Management:
Develop and improve administrative systems and policies.
• Resource Coordination:
Oversee office equipment, contracts, and supplies.
• Compliance & Records:
Ensure adherence to data retention and documentation standards.
• Executive Support:
Provide high-level admin support to senior leaders as needed.
Supervise admin staff and coordinate workflow.
• Process Management:
Develop and improve administrative systems and policies.
• Resource Coordination:
Oversee office equipment, contracts, and supplies.
• Compliance & Records:
Ensure adherence to data retention and documentation standards.
• Executive Support:
Provide high-level admin support to senior leaders as needed.
Requirements and qualifications for a Administration Manager
• 5+ years’ experience in administration or office management
• Leadership and team coordination skills
• Strong knowledge of office procedures and compliance
• Excellent written and verbal communication
• Advanced Microsoft Office and system skills
• Leadership and team coordination skills
• Strong knowledge of office procedures and compliance
• Excellent written and verbal communication
• Advanced Microsoft Office and system skills
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Business Support Market Update
In 2025, the recruitment landscape continues to evolve, with AI integration and digital proficiency becoming more critical than ever. Organisations are prioritising automation, process optimisation, and AI-powered customer interactions to drive efficiency. Nearly half of business support professionals highlighted AI-assisted content creation, process automation, and chatbot management as emerging priorities, reflecting the sector’s rapid digital transformation. As a result, candidates with strong adaptability to AI-driven tools are in higher demand.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
While customer satisfaction remains the top priority at 70%, there is a notable rise in strategic initiatives such as automating admin processes (50%) and supporting leadership with insights (47%). The demand for transferable skills remains high at 70%, reinforcing the shift toward versatile talent. However, tenure rates indicate a slight increase in short-term employment, with 23% of employees staying less than two years, compared to 18% last year, likely reflecting a challenging job market.
Flexible working arrangements remain stable, with 77% of businesses making no changes, up from 70% in 2024. Hiring trends indicate a cautious approach, with customer service and admin roles remaining in demand. As businesses adapt to AI-driven efficiencies, the focus in 2025 is on balancing automation with human-centric skills to maintain engagement and service quality.
