Contact Tracing Project

people2people Government bulk recruitment case study

Contact Tracing Project

people2people Government bulk recruitment case study

How did people2people recruitment help?

Bulk Recruitment Case Study - Contact Tracing Project

An initial team of 250 individuals with medical backgrounds was needed for the Contact Tracing Centre, working in two daily shifts, seven days a week. These individuals had to handle challenging calls from people unaware of their close contact with COVID-positive individuals.

As virus cases increased, the selection criteria evolved: registered nurses were reassigned, those sharing a home with front-line workers were stood down, and new criteria for suitability to work in NCCS were added to the recruitment process. The required number of staff varied daily.

An alliance was formed with Peter Crestani and the teams from Capital Recruitment and Frog to help the Ministry of Health recruit both on-site and remote contact tracers. The teams worked around the clock for 13 days to fill these roles, with 1,000 people needed for the remote national workforce in case of widespread community transmission.

What was people2peolple's bulk recruitment approach?

All of this was enabled by a technology platform and automation tools that increased the speed of the project. This included:

- SEEK Integrated Talent Search (SEEK ITS) for sourcing candidates nationwide
- Automated registration and on-line referencing
- Video and telephone interviewing
- SMS one-to-many broadcasting, automated communications updates
- Microsoft Teams channel for internal communications and daily work-in-progress forums
- An online timesheet portal and induction system
- LiveChat for payroll and assignment queries

And the human touch was not lost. Technology is one thing with virtual workforce building, but the experts in the process are a critical element too. Here, a personalized approach was activated with those working in NCCS and two-way communication was encouraged.

What was people2peolple's bulk recruitment approach?

All of this was enabled by a technology platform and automation tools that increased the speed of the project. This included:

- SEEK Integrated Talent Search (SEEK ITS) for sourcing candidates nationwide
- Automated registration and on-line referencing
- Video and telephone interviewing
- SMS one-to-many broadcasting, automated communications updates
- Microsoft Teams channel for internal communications and daily work-in-progress forums
- An online timesheet portal and induction system
- LiveChat for payroll and assignment queries

And the human touch was not lost. Technology is one thing with virtual workforce building, but the experts in the process are a critical element too. Here, a personalized approach was activated with those working in NCCS and two-way communication was encouraged.

Contact Tracing Project Results

70

People recruited

0%

Issues reported

350

People 'ready to go'

150

Additional people on standby

Bulk recruitment staffing solutions

Contact Tracing Project

In amongst the global chaos, the approaching Coronavirus and its potentially devastating impact, the Ministry of Health implemented a National Close Contact Service (NCCS) in Wellington, to trace people who had connected with someone testing positive for the virus. This was a government priority.

This was a highly uncertain situation; hard data was not available; the country went into Alert Level 4 lockdown and ‘unprecedented’ became the word of the hour. The Wellington contact tracing project was set up under urgency by a highly committed team who tirelessly worked on ‘building the plane and building the runway’, with the population of New Zealand tuning in daily.