About the role:
The Audio Visual Technical Support Officer will provide strong technical support & training to various stakeholders including field ASC technicians, contact centre agents and internal teams to enable the companies technical and customer satisfaction objectives to be achieved. Also managing product quality issues in the market by timely analysis and reporting to management/HQ.
Duties and Responsibilities:
- Hotline calls offer efficient technical support to our service agents, promptly addressing their inquiries and issues for B2C/B2B VD products.
- Maximise performance of field service technicians and Call centre agents through quality training arrangement (online/offline format), new model information, technical support and also producing repair/consultation contents.
- Manage technical issues escalated by Enterprise customers.
- Provide regular technical training for service partners and contact centre (online/offline via site visit biz tip). This responsibility involves a full scope of planning, arranging, executing and settling the result.
- Customer onsite visit or ride along with ASC tech for urgent repair & technical investigation.
- Providing technical review and assistances for other internal SEAU departments.
- Monitor and produce product quality analysis report and escalate.
- 3 – 5 years of relevant experience in electronics industry, particularly AV products
- Competitive salary
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
