About the role:
The Customer Experience Manager, is primarily focussed on ensuring customer satisfaction by providing exceptional customer service aligned with Samsung's commitment to quality. The Customer Experience Manager will be responsible for driving operational efficiency and effectiveness in all areas of responsibility while leading and inspiring teams to achieve excellence. Your responsibilities include controlling the flow of traffic within the store, demonstrating and advising on new products, processing sales interactions, assisting with product collections and setup, providing troubleshooting and technical advice, decision-making for customer resolutions, coaching and mentoring of your team, and handling other additional duties as assigned.
Duties and Responsibilities:
- Prioritise customer satisfaction by delivering exceptional products and services, aligning with Samsung’s commitment to quality and innovation.
- Ensure operational efficiency and effectiveness in all areas of responsibility
- Drive performance across all areas of the business to achieve outstanding customer experience and exceed customer expectations
- Lead and inspire teams to achieve excellence, fostering a culture of collaboration, creativity, and continuous improvement between front of house customer service and back of house technical teams
- Demonstration and advice of new products on display and within the Samsung product family.
- Processing sales interactions in store using point of sales system or via online portal for direct delivery to customers
- Assisting with product collections and new device set up for a walk out working experience
- 2 years experience within a retail, call centre or complaints team.
- Competitive salary
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
