About the role:
As a Retail Sales Consultant, your primary responsibility will be to provide exceptional support and assistance to Samsung customers visiting the Samsung Customer Service Plaza for both pre-purchase and post-pruchase.
Duties and Responsibilities:
- Conceirge and queue management
- Demonstration and advice of new products on display and within the Samsung product family.
- Processing sales interactions in store using point of sales system or via online portal for direct delivery to customers
- Assisting with product collections and new device set up for a walk out working experience
- Provide troubleshooting and technical advice to customers in the event of product failure using Samsung tools and software
- Complete Repair bookings on behalf of the customer for faulty products
- Provide onsite solutions to customers such as warranty replacement (swap) models to eligible customers
- Minimum 2 years experience within a retail, call centre or complaints team.
- Competitive salary
- Generous discount on company products
- Access to discounts and special promotions with retail partners
- Access to wellbeing platform
- Heavily discounted gym membership
- Onsite parking
If this role sounds of interest, please click the “Apply Now” button. We look forward to seeing your application!
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
