The Company:
This established and independent superannuation provider has been supporting Australians for over three decades. With a strong focus on financial security and stability, the fund is dedicated to guiding its members through every stage of their retirement planning, helping them achieve long-term financial well-being. Boasting a collaborative, supportive and long-standing team environment, there is now an opportunity to join this boutique size business with a national presence.
The Role:
As a Member Solutions Manager in this business, your main responsibility is to engage and assist members with understanding the best plan for a secure financial future. You will collaborate across multiple teams within the business, providing an opportunity of exposure to all functions. Your responsibilities will include:
- Acting as a subject matter expert for all member queries via phone, live chat and in-person across B2B and B2C markets
- Collaborating with departments to retain and increase membership levels
- Assisting and providing a smooth onboarding process for new members
- Attending and leading educational seminars to prospective and active members via virtual platforms and in-person
- Working closely with the Business Development team to acquire new members
- Updating accurate membership records via internal systems
- Assisting with improvement of business and operational processes
- Analysing data to assist members with the growth of their superannuation fund
- Providing customers with accurate feedback and sharing valuable information based on their queries
The Candidate:
To be considered for this opportunity, you will have:
- Experience within a customer/client facing role, ideally within the superannuation or financial services
- An understanding of superannuation and fund administration
- Strong interpersonal skills coupled with experience building and fostering relationships for the best business outcome
- Strong communication skills - exposure to public speaking will be highly regarded
- Exposure to business operation improvements
- R146 qualification is required, either completed or currently studying
Work for a National boutique size business where you are a truly valued member. This is an opportunity to be exposed to all elements of business processes and be involved in operational improvements. Alongside this, benefits include:
- Hybrid working flexibility (3 days from home)
- An opportunity to work part or full-time (4 days on standard business hours preferred if part-time)
- Competitive salary package with bonus structure included
If this role sounds of interest to you and aligns with your experience, please contact Arabella on 02 8270 9740 or Christina on 02 8270 9747 from people2people.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
