Customer Service Representative
- $35 PH + Super
- Temp – Perm Opportunity
- ASAP Start, Smithfield Location
Our client is a leading distributor of industrial and electrical products, located in Western Sydney. They are seeking an experienced Customer Service professional to join their dynamic team.
In the customer service division, you'll manage inbound and outbound calls, respond to inquiries, handle inbox management, prepare quotes, and perform various customer service duties, ensuring excellent service and satisfaction.
Responsibilities:
- Responding to high volumes of calls, both inbound and outbound.
- Handling email communications.
- Documenting and updating customer interactions, handling activity escalations, processing customer accounts, and organizing documentation.
- Responding to detailed product and personalized service questions from clientele.
- Call centre experience is essential.
- Strong written and verbal communication skills.
- Experience across MS Office, SAP is desirable.
- High attention to detail and ability to problem solve.
- Can-do positive attitude!
- Temporary role, with the view to go Permanent.
- Ongoing training provided.
- Career Progression.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
