The Company:
People2people is proud to partner with a global leader in the medical device industry, dedicated to pioneering innovative devices and procedures that transform lives. With a strong commitment to excellence, this company is shaping the future of healthcare by delivering life-changing solutions to millions worldwide. As they continue to evolve, they are seeking a dynamic Customer Service Manager
based in their Macquarie Park Office to lead transformation within their customer service department. This is a unique opportunity to drive process improvements, implement cutting-edge strategies, and build a high-performing team that delivers best-in-class customer experiences.
The Role:
As a Customer Service Manager, you will play a pivotal role in modernizing and optimizing the customer service team, ensuring it operates at peak efficiency. Your key responsibilities will include:
- Strategic Leadership: Design and execute innovative customer service strategies that enhance team performance and customer satisfaction.
- Process Optimization: Assess, refine, and implement new processes to streamline operations and maximize efficiency.
- Performance Management: Monitor KPIs, provide real-time feedback, and drive continuous improvement initiatives.
- Cross-Functional Collaboration: Work closely with supply chain, finance, and other key departments to ensure seamless customer experiences.
- Escalation Management: Handle complex customer issues, driving swift and effective resolutions.
- Culture & Training: Foster a high-energy, solutions-driven team culture while mentoring and onboarding new talent.
- Data-Driven Decision Making: Generate insightful reports to track performance trends and inform business strategies.
The Candidate:
You’re a forward-thinking leader who thrives in fast-paced environments and is passionate about driving meaningful change. To succeed in this role, you will have:
- Proven Leadership: Experience managing team leaders and large customer service teams.
- Process Improvement Expertise: A track record of optimizing workflows and implementing best practices.
- Industry Experience: Exposure to medical technology, pharmaceuticals, or healthcare is advantageous.
- Cross-Functional Influence: Strong ability to collaborate with supply chain, finance, and operations teams.
- Exceptional Communication: Skilled in stakeholder engagement, coaching, and conflict resolution.
- Resilience & Adaptability: A proactive mindset that embraces change and challenges.
- Hybrid Work Model: Enjoy the flexibility of one day WFH.
- Competitive Compensation: Attractive salary and performance-based bonus.
- Make an Impact: A rare opportunity to shape the future of a department within a globally respected organization.
- Career Growth: Be part of a company that invests in its people and fosters long-term career development.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, Infront Sports and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2024 Outstanding Large Agency, 2024 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.
At people2people, Edge Recruitment, Infront Sports and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.
